U.S.A. SOLE Fitness Shipping
Whatever your needs are we can arrange
the shipping to accommodate your purchase.
There are various types of shipping that you need to be aware
of prior to making an equipment purchase:
The first type is "Residential Delivery".
This type of delivery is offered free with the purchase of
all SOLE equipment. Your treadmill/elliptical will be shipped
to you via one of our freight partners and a pro number (tracking
number) will be emailed to you upon shipment of your treadmill/elliptical.
You can track your shipment using the pro number on the website
of the freight carrier. The freight terminal in your area
will call prior to any delivery to schedule a delivery time
that works for everyone. We recommend this type of delivery
if you have family or friends that can assist you. Once the
treadmills or ellipticals are broken out of the box, they
can be easily rolled or carried inside your home. All orders
will ship within 2 to 4 business days unless notified otherwise.
Once shipped the product is usually in transit about 5 days
depending on your exact location.
The second type of shipping is "Ground
Inside Delivery". This type of delivery is an additional
charge of $99. With this service the freight company will
arrange a delivery time convenient for you, arrive at your
home with a lift gate truck and remove the box from the truck.
They will then deliver the box inside your home to the room
of your choice. If you need the treadmill or elliptical delivered
and assembled please refer to "Turn Key" below.
We don't recommend Turn Key delivery as an option for most
as the assembly process is quite basic. All orders will ship
within 2 to 4 business days unless notified otherwise. Once
shipped the product is usually in transit roughly 6 days depending
on your exact location.
The last type of delivery is "Turn
Key Delivery". This type of delivery is an additional
charge of $239.00. With this service we will arrange to have
the treadmill or elliptical delivered, unboxed and assembled
and placed in the room of your choice. They will additionally
take away any debris and boxes. All orders will ship within
2 to 4 business days unless notified otherwise. Once shipped
the product is usually in transit about 5 days depending on
your exact location. Once the product arrives at the freight
terminal near you please allow up to another 5 business days
for the Turn Key delivery to be arranged and facilitated.
Replacements and Returns.
To process a replacement or return, please
fill out the short form located at this link. Once submitted,
you will receive a confirmation of your request with instructions
on how to proceed within 24-48 business hours.
If a replacement or return is needed,
due to damage, defect or buyers remorse, the machine will
be picked up and delivered/removed with the same delivery
option chosen during checkout. You can choose to upgrade your
shipping option at the full cost listed on our shipping page.